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Privacy Policy
Your privacy is important to us.
The user of this Website (“User”) agrees to be bound by the terms and conditions of this privacy policy (“Policy”). In the event the terms and conditions of the Policy are not agreeable to the User, the User is requested to refrain from using this Website.
Bunch SHANTI FRESH (“Bunch”) is concerned about the privacy of the data and information of the Users accessing the website – ‘www.shantifresh.com’ or mobile applications- ‘SHANTI FRESH’ and the other associated/ancillary applications, products, websites and services managed by Bunch (“Website”) and otherwise engaging with Bunch through the Website.
This Policy is a legally binding document between the User and Bunch. The terms of this Policy will be effective upon the User’s acceptance of the same (directly or indirectly in electronic form, by clicking on the “I accept the Privacy Policy” tab or by use of the Website) and will govern the relationship between the User and Bunch.
This Policy forms an electronic contract within the provisions of the Information Technology Act, 2000 (“IT Act”), the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the IT Act, from time to time. This Policy does not require any physical, electronic or digital signature.
This Policy shall, at all times be read and construed in consonance and along with the terms of use and access of the Website (“T&C”).
Bunch will not differentiate between who is using the device to access the Website, so long as the log in/access credentials match with yours. In order to make the best use of the Website and enable your Information to be captured accurately on the Website, it is essential that you have logged in using your own credentials.
This Policy highlights inter alia the type of data shared/collected from a User in the course of the User’s usage of the Website. The Policy further intends to apprise the User of the purposes for which the data of the User is collected and the Website’s policy with regard to sharing such personal information with third party entities.
The terms “We”/ “Us”/ “Our” individually and collectively refer to and are synonymous with the term ‘Bunch’ and the terms “You” / “Your” / “Yourself” are to be construed to be synonymous with the term ‘User’.
All defined terms used within this Policy but not specifically defined herein shall draw their meaning from the definition ascribed to such term under the T&C.
the collection, storage and use of information related to you
We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.
We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
- To enable the provision of services opted by you;
- To communicate necessary account and product/service related information from time to time;
- To allow you to receive quality customer care services;
- To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
- To comply with applicable laws, rules and regulations; and
- To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.
We also do use your contact information to send you notifications based on the tasks allotted to you and also based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.
Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better.
Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.
With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.
This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions.
SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.
Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.
Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.
Photo/ Media/ Files: We take media storage permissions to cache the Blinkit images to provide seamless and fast experience while browsing Blinkit app.
Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.
Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
The Company uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features that are only available through the use of a “cookie”.
The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.
If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control
choices available regarding the collection, use and distribution of information
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
We may share certain information with governmental agencies or other third parties, where we are:
- Obligated under the applicable laws or in good faith to respond to court orders and processes; or
- Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
- Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
- Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to for necessary action.
changes to the privacy policy
Blinkit reserves the right to change this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices
privacy questions and access to your personal information
If you have questions, concerns, or suggestions regarding our privacy policy, we can be reached using the contact information on our “Contact Us” page or at shantifresh515@gmail.com
In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online and you wish to obtain a copy of particular information you provided to us, or if you become aware the information is incorrect and you would like us to correct it, please contact us immediately
Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to ascertain your identity and to help us to respond to your request. We will contact you within 30 days of your request
2. REPRESENTATION AND WARRANTIES
Every User hereby represents and warrants to Bunch that:
(a) all Information provided by the User is true, correct, current and updated;
(b) all Information provided by the User and the provision of such Information by the User does not in any manner violate any third party agreement, law, decree, order or judgement;
(c) all Information provided by the User does not belong to any third party, and if it does belong to a third party, the User is duly authorized by such Third Party to use, access and disseminate such Information;
(d) the officers, directors, contractors or agents of Bunch shall not be responsible in any manner whatsoever with regard to the authenticity or veracity of the Information that a User may provide to the Website; and
(e) the User shall indemnify and hold harmless Bunch and each of its officers, directors, contracts or agents and any third party relying on the Information provided by the User in the event the User is in breach of this Policy.
Bunch represents and warrants to every User that:
(a) it shall not collect the User’s sensitive personal data unless such sensitive personal data is collected for a lawful purpose for which such collection of data is necessary;
(b) it shall not retain any sensitive personal data for longer than such sensitive personal data is required or can be lawfully used;
(c) in the event Bunch collects Information directly from the User, Bunch shall make reasonable effort to apprise the User of the purpose of such collection of Information, the intended recipient of the Information and the details of the agencies collecting and retaining the Information; and
(d) it has in place the security practices and procedures prescribed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).
3. PURPOSE AND USE OF INFORMATION
All Information collected/stored by the Website shall be used for:
(a) To enable the provision of services opted by you; To communicate necessary account and product/service related information from time to time;
(b) to continually improve the existing Website and service offerings;
(c) to conduct research and surveys;
(d) to implement the necessary security practices to ensure that all personal data are protected;
(e) to administer the User accounts in normal course of business;
(f) to contact the Users in case where fraud, illegal activities or breach of privacy is recorded;
(g) to enable the employees of or persons acting on behalf of Bunch to communicate with the User, as and when necessary, in order to provide the services requested by such User;
(h) such other purposes that Bunch, at its sole discretion, however subject to the principles contained in this Policy, may deem fit.
4. SHARING OF INFORMATION
4.1 Every User hereby expressly agrees that Bunch may share the Information collected from such User with its affiliates, employees, and such other individuals and institutions located within or outside India from time to time to ensure efficient management of Website traffic, to detect and prevent identity theft and other illegal acts, and to respond to legal, judicial, quasi-judicial law enforcement agencies or in connection with an investigation on matters related to public safety, as required and permitted by law and for such other purposes that Bunch may deem fit from time to time.
5. COOKIES AND THIRD PARTY WEBSITE LINKS
The Website send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve offerings, such as providing more content in areas of greater interest to a majority of users.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Disclaimer:
Some of the Website features and services may not function properly if your cookies are disabled
The Website may contain links that will redirect the Users to third party websites that may have access to the personal information of the User to which this Policy shall not be applicable. Thereby, every User agrees and acknowledges that accessing third party websites through links provided in the Website will solely be at the Users discretion. Additionally, Bunch shall under no circumstance be held liable for breach of privacy by such third party website nor shall it be liable for any objectionable content that may be displayed on such third party website. The Website may contain links to other websites, however, every User agrees and acknowledges that the Website shall not be responsible for the privacy practices of other third party websites which it does not own, manage or control.
6. PROTECTION OF INFORMATION
6.1 Bunch understands and acknowledges the importance of security and protection of the Information provided by and/or collected from the Users. Pursuant to the same, Bunch shall make the best efforts to ensure protection of Information by use of such security measures and programs that it may deem fit for the purpose. We shall employ best efforts to protect the Information against any unauthorized, illegal and fraudulent use of such Information by third parties.
6.2 Notwithstanding anything to the contrary, Bunch shall not be held responsible for any loss, damage or misuse of the Information caused to the User, if such loss, damage or misuse is attributable to an event beyond the control of or attributable to Bunch or a force majeure event.
6.3 Bunch shall ensure that the Website shall adopt appropriate encryption and security measures to prevent any hacking of the information of the Users and third parties and shall ensure that the User shall not be required or asked to disclose any Information, which may be prejudicial to the interests of the User. Currently, the content available on the Website is encrypted with AES 256 encryption where the data transfers are secured with HTTPS secured protocols and video content is delivered through HLS protocols.
6.4 Bunch shall use the Information collected from the Users in accordance with applicable laws including but not limited to the IT Act and the rules made thereunder and use the Information only for the purpose for which it was furnished.
6.5 Bunch has appropriate physical, electronic and managerial procedures in relation to the Website. The servers of the Website are accessible only to the authorized personnel and any Information of the User shall be shared with the authorized personnel only on a need to know basis to facilitate the services requested by the User. Bunch shall endeavour to safeguard the confidentiality of a User’s personally identifiable information, however, the transmissions made by means of the Internet cannot be made absolutely secure by the Website. The User agrees and acknowledges that Bunch shall not be liable for disclosure of any information due to errors in transmission or any unauthorized acts of third parties.
6.6 The User agrees and acknowledges that Bunch shall be entitled to share the Information where such sharing is necessary for the lawful performance of the contractual obligations existing between Bunch and the User and for such purposes as it may deem fit, however, the disclosure of Information shall be in accordance with this Policy, the IT Act and the rules made thereunder.
7. OPTION TO OPT-OUT AND WITHDRAWAL OF INFORMATION
7.1 The User has the option of not providing its Information to Bunch. Further, Information provided and/or collected by Bunch may be withdrawn at any time during or pursuant to usage of the Website by a User. Users desirous of withdrawing the Information shall send an email to the grievance officer and request for such withdrawal. Bunch may subsequent to such withdrawal of information, at its sole discretion continue or discontinue the provision of its services to such User.
7.2 Further, Information provided and/or collected by Bunch may be updated, modified, rectified or deleted at any time during or pursuant to usage of the Website by a User by writing to Bunch at shantifresh.com . However, the User must note that, in case the Information is critical for continuation of services to be provided to the User, the deletion of such Information may lead to discontinuation of Bunch services to the User.
7.3 Mere deletion of the application, website or expiry of the User subscription with Bunch will not automatically erase the personal data of the User. The User must submit a written request to the above email if the User desires to delete all personal data from the Bunch system/platform.
7.4 After the User's personal data is deleted, Bunch may not immediately delete residual copies from its active servers and may not immediately remove data from its backup systems, for archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where it is otherwise reasonably believed that there is a legitimate reason to do so. Bunch may also decline to delete the data in certain specific situations, such as if the data is necessary to comply with a legal obligation or to exercise/defend a legal claim.
8. GRIEVANCE REDRESSAL
The User may, report violation of breach of privacy, Information or identify theft or grievances in relation to the Information shared, collected, stored or disseminated by Bunch in relation to the Website, to the grievance officer. The details of the grievance officer are as below:
Grievance Redressal
Attn: ASHOK KUMAR SAHOO
Address:
Plot No.- #101, JANPATH, KHARVEL NAGAR, UNIT III, BHUBANESHWAR, DIST. KHURDA,
ODISHA,PIN - 751001.
Phone Number: +91 9337764566
E-mail Address: shantifresh515@gmail.com
9.UPDATION OF POLICY
Bunch reserves the right to change or update this Policy at any time. The User shall be notified of any change to the Policy having the effect of curtailing or limiting the existing User rights under the Policy. Any such changes or updation of the Policy shall be immediately effective upon posting to the Website and your continued use is deemed approval of all such changes.
10. GOVERNING LAW AND JURISDICTION
In the event of any dispute arising between the parties with respect to this Policy, the same shall be referred to the sole arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceeding shall be English. The seat and place of arbitration shall be New Delhi, India and the decision of the Arbitrator shall be final and binding on both parties herein.
This contract shall be subject to the exclusive jurisdiction of courts in Odisha, India and shall be governed by the Indian laws.
11. USE OF THE WEBSITE BY CHILDREN
To register on the website, you must meet the Age Requirements specified herein below. If you are a ‘Minor’ or ‘Child’, i.e., an individual who does not meet the Age Requirements, then you may not register on the website, and only your parent can register on your behalf, agree to all website Terms and Conditions and enable access to you under their guidance and supervision.
While some of our services may require collection of a Minor or Child’s personal information, we do not knowingly collect such personal information. In the event a Minor or Child utilizes the website, it is assumed that he / she has obtained the consent of the parent / legal guardian and such use is made available by the parents or legal guardian.
Bunch will not be responsible for any consequences that arise as a result of misuse of our website that may occur by virtue of any person including a Minor or Child registering on the website. Bunch reserves the right to terminate your subscription and / or refuse to provide you with access to the website if it is discovered that you do not meet the Age Requirements and the consent to use the website is not given by your parent / legal guardian. We will also take necessary steps to remove such information from our servers.
If you are a parent / legal guardian and you are aware that your child has provided us with personal information without your consent, please contact us at shantifresh515@gmail.com.
If your Child faces bullying, abuse or harassment while availing our Services, please contact us at shantifresh515@gmail.com.
Age Requirements to register and use the website (“Age Requirements”):
If you are a resident of India, then you must have attained at least eighteen (18) years of age, to register and use the website, or else act under parental consent.